Straight talk on freight
Shipping, in plain terms.
Your oven is heavy, so it ships by freight truck, not a parcel carrier. That is the one thing that surprises people about the total. Here is exactly how it works, what is included, and how to see your real cost before you commit to anything. No guessing.
From your order to your door
How your oven gets to you.
The carrier sets it, we pass it on
We pass on the real freight price the carrier sets. We do not mark it up. When you enter your delivery address, our checkout connects to the freight carrier and calculates the cost for your shipment. What you see is the carrier's rate to move your oven. Four things drive that number:
- Weight and size. Heavier and physically larger units cost more to move.
- Distance from our shop in Illinois. The farther you are, the higher the freight.
- Residential or commercial address. A home delivery costs more than a business delivery.
- Whether you add a liftgate at a business. Home deliveries always include one. If there is a forklift at your business, you do not need one.
Home deliveries include the liftgate, so the truck can lower the pallet to the ground for you. At a business, you can add a liftgate at checkout for an extra charge, shown at checkout. Questions about your delivery? Call us at 314-202-4027.
How to see your exact price
Freight depends on the oven's size and weight and where it ships, including whether the address is a home or a business. So the honest answer is your own number, and it takes a minute to get.
Add the oven to your cart and continue to checkout. Enter your address and the exact freight price appears before you pay. You are not buying anything by getting that far.
- At a home, you see one freight price, and it includes the liftgate.
- At a business, you see two: without a liftgate, or with one, for the extra shown at checkout. With a forklift or loading dock, you do not need it.
Pickup at our shop in Witt, Illinois is also an option at checkout, at no charge.
If you are somewhere remote or hard for a truck to reach, the quote can come back high. If you are in an area with a lot of commercial freight traffic, it can come back very reasonable.
We build, wire, test, and package
We ship in 5 to 7 business days. That is how long it takes us to build, wire, test, and package your oven before it leaves the shop: a custom pallet built for your model (not a generic skid), the unit wrapped in plastic and strapped down tight, and 48-inch plywood protective skirting shielding the outside so it rides safe. You do not pay extra for any of that. It is how every oven goes out (the 2x2x2 benchtop ships without the skirting).
It rides a freight truck
Every oven leaves our shop in Illinois on a freight truck (LTL, the standard way heavy equipment moves). Transit is usually 3 to 5 days, depending on how far you are from Illinois. The time from your order to your oven at the door is the build-and-ship window plus the transit, not one or the other.
The truck arrives: inspect before you sign
When the truck arrives, one rule matters most: inspect the oven before you sign for it. Signing tells the carrier you received it in good shape, so look first. Minor dings happen in freight and are common; have the driver note anything you see on the delivery slip before you sign.
At a business with a forklift, your forklift lifts the pallet off. At a home, or at a business that added the liftgate at checkout, the truck's liftgate lowers the pallet to the ground. It is a heavy unit, so plan to have help and gloves on hand.
If something went wrong in transit
Refuse the shipment. Have the driver note the damage on the slip and turn it away. The driver takes it back, and we take it from there: we file the freight claim, repair or replace the oven, and reship it to you.
Before you order
Still have a shipping question?
Tell us your address and whether it is a home or a business, and we will walk you through what your delivery will look like before you order.