Refund policy

Cancellations. Cancel within 24 hours of ordering for a 100% refund, no fee. After 24 hours, a 20% restocking fee applies.

Returns. You can return an item within 30 days of receiving it. A 20% restocking fee applies, you cover the return shipping, and the item must be in its original condition. To start a return, or with any question, call 314-202-4027 or email sales@silverbackovens.com.

Damage in shipping is not a return. Inspect your order when it arrives, before you sign for a freight delivery. If an oven, booth, or combo arrives with major damage, refuse the shipment. We file the freight claim, repair or replace, and reship, and you do not pay return shipping when the damage is the carrier's. If anything arrives damaged or defective, or you received the wrong item, call us right away so we can make it right.

Refunds. Once we receive and inspect your return, we will let you know whether the refund is approved. Approved refunds go back to your original payment method. It can take some time for your bank or card company to post the refund.